Refund Policy
At Xiixiitiiw, we are committed to providing outstanding SEO and website promotion services to meet your business needs. While we aim to exceed your expectations, we understand that there may be situations where you need to cancel a project or request a refund. This Refund Policy outlines the conditions under which refunds may be issued.
Eligibility for a Refund
Refunds may be considered under the following circumstances:
1.1 Cancellation Before Work Begins
If you decide to cancel your order before any work has commenced, you are entitled to receive a full refund of any payments made.
1.2 After Work Has Started
Once work has begun, refunds will be evaluated based on the progress of the project:
- Partial Completion: If the SEO or website promotion work has started, but is not yet completed, we may issue a partial refund based on the amount of work completed. This will be determined by the project milestones or deliverables outlined at the beginning of the project.
- Full Completion: If the project has been completed, and all deliverables have been provided, no refunds will be granted.
1.3 Predefined SEO Packages or Standard Services
For services that are part of a predefined SEO or website promotion package, or for standardized services (e.g., a basic SEO audit), refunds will only be provided if the service has not yet been initiated. Once the service has been delivered, no refunds will be issued.
Non-Refundable Services
The following services are non-refundable:
2.1 Consultation Fees
Fees paid for initial consultations, strategy sessions, or preliminary meetings are non-refundable once the consultation has been completed.
2.2 Deposits
Deposits made to secure an SEO or website promotion service are non-refundable once work has commenced. These deposits cover the time and resources allocated for your project.
2.3 Third-Party Expenses
Any third-party costs (such as purchases for paid advertising, external tools, or software licenses) incurred on behalf of the client are non-refundable once the expense has been committed.
How to Request a Refund
3.1 Submitting a Refund Request
To request a refund, please reach out to us via email at [email protected]. Include your project details, the reason for your refund request, and any supporting documents you may have.
3.2 Reviewing the Request
Once we receive your refund request, we will evaluate it based on the work completed and the terms of this policy. We may request additional information to assist with processing your request.
3.3 Refund Approval and Processing
If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued through the same payment method used for the original transaction.
Client Satisfaction
4.1 Addressing Issues
If you are not satisfied with the SEO or website promotion services provided, please contact us within 14 days after receiving the final deliverables. We will make every effort to address your concerns and provide any necessary revisions in accordance with our Revision Guidelines.
4.2 Post-Revisions Refund Consideration
If you remain dissatisfied after revisions, we may consider issuing a partial refund based on the work completed and the reasons for dissatisfaction. Refunds will be evaluated on a case-by-case basis.
Force Majeure
No refunds will be issued for delays or non-delivery resulting from unforeseen events beyond our control, such as natural disasters, technical problems with third-party suppliers, or other force majeure situations.
Contact Us
For any inquiries regarding this Refund Policy or to request a refund, please contact us at:
Email: [email protected]
Thank you for choosing Xiixiitiiw for your SEO and website promotion needs. We are committed to delivering exceptional service and ensuring your satisfaction throughout the process.